This exchange policy is valid as of August 2026.
EXCHANGE POLICY — jPAnimationS Store
If you are not satisfied with the product or have changed your mind about the purchase, you may request an exchange or return within 7 days of the date the order was received at your address.
Conditions for an exchange:
To make an exchange, the product must be in perfect condition and show no signs of use—that is, in the same condition as when you received it. Additionally, the item must be in its original packaging.
How to request an exchange:
Send an email to [email protected] with your full name, order number, and the reason for the exchange. We will contact you with the necessary information to complete the exchange.
Conditions for returns due to change of mind:
If you change your mind about the purchase, you may also return your order within 7 days of the date it was delivered to your address.
How to request a return due to change of mind:
Send an email to [email protected] with your full name and order number. You will receive a refund within 30 days of the date we receive the returned products. The refund will be issued using the same payment method you selected when purchasing from our online store. There will be no additional cost to you for receiving the refund.
Products with manufacturing defects:
Under Brazilian law, for items with manufacturing defects, you have the right to request a return within 30 days of the date the order was received at your address.
How to request a return for defective products:
Send an email to [email protected] with your full name, order number, and details regarding the manufacturing defect (a description accompanied by photos or videos). We will review your case within 30 days of receiving the returned products. The refund will be issued using the same payment method you selected when purchasing from our online store. There is no additional cost to you for receiving the refund.
How to return the products:
In accordance with consumer protection laws, our store covers return shipping costs for products returned due to a change of mind (right of withdrawal) or items with manufacturing defects, utilizing a reverse logistics process.
You will receive a shipping authorization code via email after submitting your exchange or return request, and you must drop off the package at a post office. We do not cover packaging costs; therefore, we suggest using the original packaging (provided it is undamaged) or a suitable box that protects the items during transit.
Contact us:
If you have any questions regarding our exchange policy, please contact us at [email protected].